"Retailers should understand that their employees need to be trained to share information with collectors who expect to be informed before making their purchases-but the payoff is a return visit or multiple visits to purchase additional pieces for themselves or gifts for friends." Diane Carnevale Jones, president, Professional Marketing (Game, Set, Match: Anticipating a winning return for collectibles, Inspirational Gift Trends, March 10, 2008)
"Retailers should understand that their employees need to be trained to share information with collectors who expect to be informed before making their purchases-but the payoff is a return visit or multiple visits to purchase additional pieces for themselves or gifts for friends."