Creative Thinking: connecting with the customer |
Written by Christine D. Johnson | |
Wednesday, 06 January 2010 12:51 PM America/New_York | |
Following the recession, consumers are ready to reset and start fresh in 2010. But they have adopted a new set of consumer values.
Shoppers are going to take a more balanced approach to spending, but they are still going to celebrate the milestones of life. Our research has found that: 1. Mass merchandisers have reduced their SKU count and variety faster than you have as a Christian retailer. You may have reduced the number of vendors for books, music, gifts and greeting cards, but big-box operators went faster and farther. Still, your store has the edge to support special birthdays, weddings, anniversaries, baptism, communion, confirmation, graduation and the passing of loved ones with appropriate gift products. |
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