Pair
of strong retail locations now draw customers with key promotions,
serve church needs well More than a
century ago, Louis Kregel launched a small home business to sell
theological books to farmers, first in Dutch, then in English. When
his wife, Lena, decided it was time to have her house back, Kregel
opened a store in Grand Rapids’ commercial area in 1929. Today—103
years later—the retail operation is known as Kregel Parable
Christian Stores, having been accepted in 1992 as the exclusive Grand
Rapids-area member of the Parable Marketing Group and joining as a
franchise store in 2005.
With Jim Kregel—grandson of the
founder, son of former Christian Booksellers Association President
and Kregel Publications Robert Kregel and former board chairman of
the Evangelical Christian Publishers Association—at the retail
helm, Kregel Parable’s two full-service locations in Grand Rapids
and Grandville serve their West Michigan communities and beyond.
Kregel Parable also has close ties to
Baker Book House, which branched off of the original Kregel
Bookstores’ business in 1939 when the founder’s nephew, Herman
Baker, started another store in Grand Rapids. Kregel Publications was
also born out of the Kregel retail business, and Editorial Portavoz,
the Spanish publishing operation now in Grand Rapids, was started in
Spain by Harold Kregel.
Kregel Bookstores’ second store was
relocated in downtown Grandville in 1991 and remodeled in 2005. The
Grandville store now has 4,100 square feet of selling space, while
nine miles away the Grand Rapids location occupies 5,200 square feet.
Kregel Parable
makes a habit of serving area churches well and as a result, has a
booming Sunday school and Vacation Bible School (VBS) curriculum
business. Bob Gillett, a seasoned industry professional with 40 years
of experience in books and church supplies, serves churches through
the Ministry Resources Department, calling on congregations and
maintaining regular contact with them.
“Quite a large
number of churches, at least in the West Michigan area, buy their
curriculum from us,” Jim Kregel told Christian Retailing.
“We offer about 10 lines of curriculum at last count, maybe more.”
Both stores also
hold curriculum open houses. For VBS, The Grand Rapids store hosts a
larger off-site workshop, and the Grandville store a smaller on-site
workshop.
Book signings have
featured Ed Dobson and Beverly Lewis, among others. The signing with
Lewis was advertised jointly with Baker Book House, described by
Kregel as “good friends and great competitors of ours.” The two
stores are also jointly advertising Christian Store Week.
Having cut back on
traditional media because of the cost-benefit ratio, the store has
“migrated pretty solidly to social media” to advertise signings,
Kregel said, noting that Manager Jeremy Fleming excels in that area.
Kregel Parable has 11,000 on its email list of individuals and a
email list of around 500 churches. Along with its website and regular
Facebook page, the store has a dedicated page on Facebook for
Ministry Resources, where churches are invited to post comments about
curriculum and their VBS program photos. The store also has a
significant direct-mail list of about 30,000.
Along with book
signings, Kregel Parable is strong in other promotions as well. The
store offered an Olympics-themed event during the London games.
Customers received a discount depending on how many gold medals U.S.
Olympians won the previous day.
Another
sport-themed promotion drew football fans in September. Customers
could save 25% on select football-themed titles, including Michael
Vick’s Finally Free and Chris Spielman’s That’s Why I
Am Here. Winning a kid’s football toss in the store could mean
extra savings off a purchase, and customers could also enter to win a
football signed by Washington Redskins Quarterback Kirk Cousins.
Customers can also
vote for their favorite fiction or nonfiction author in with a
special ballot—a promotion that runs for about five weeks until the
presidential election. Those who vote were to be entered in a drawing
for a free book from their favorite author, and with any purchase
could receive a free flag lapel pin to evidence their intention to
vote Nov. 6. The author who wins the “election” will have their
product on sale for a week.
“Every
supplier has shown enthusiastic support for this,” said Kregel. “We
think it will be a great additional promo to additionally connect new
and existing customers to the books, authors and artists offered by
Kregel Parable.”
The store also does
an annual private sale for its top customers, inviting them for hor
d’oeuvres and to use an “extra special discount,” Kregel said.
Aiming to reconnect
with customers who haven’t made purchases in the store for some
time, frontliners select a customer once a week to receive an
appreciation card with the store’s photo on it where they have
shopped in the past. It includes a message that encourages the
customer, and the store is “seeing good response to that,” Kregel
said.
About 20-30 pastors
were expected for a continental breakfast in the store and a live
Ustream event with Maurilio Amorim, CEO of The A Group who works with
on leadership issue and a Q&A session.
Bibles compose
around 11% of the store’s sales on a yearly basis. While the New
International Version is still dominant, some churches in the area
are switching to the English Standard Version, which is “rising in
dominance,” Kregel said.
“We sell
significant portions of fiction books at our Grandville store,”
said Fleming, which he attributes to employees who are passionate
about fiction.
The store sells
ebooks on its website, and promotes them through Parable signage
throughout the store, as well as on the overhead monitors at the cash
wraps that run non-stop DVDs about pre-buy orders and other
opportunities.
In gifts, the store
carries the full line of Willow Tree figures and a majority of
Demdaco’s Embellish line, and is new to fair trade.
“We’re seeing
growth and a lot of potential especially with the P. Graham Dunn
laser engraver,” Kregel said.
The store does
offer an important message to its customers: buy local. A special
sign posted on endcaps reads “See It Here, Buy It Here, Keeps US
Here,” reminding customers to support the store rather than
engaging in “showrooming,” where they look around the store, but
buy their products elsewhere, especially online.
Kregel Parable at a glance Years in existence: 103
Size: 5,200 square feet, Grand
Rapids; 4,100, Grandville
Staff: 15 part-time, three to
four full-time equivalent
Open hours: 10 a.m.-8 p.m.,
Monday-Saturday; 9 a.m.-9 p.m. after Thanksgiving
Website: Kregel.Parable.com |