CREATIVE THINKING: the value of authenticity |
Written by Rick Tocquigny | |
Wednesday, 03 February 2010 09:52 AM America/New_York | |
In a world of increasingly commercialized activity-intentionally staged and technologically mediated-our Christian and seeker marketplace wants to experience what is truly genuine. This challenge can be best defined as the "management of the customer perception of authenticity." To be blunt: You must get real and not just claim you're real. James Gilmore, co-author of The Experience Economy, contends in his latest book, Authenticity: What Consumers Really Want (Harvard Business School Press), that you and I must learn to manage authenticity as a distinct business discipline. |
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