The Customer Call Center of Concordia Publishing House (CPH) has received a national excellence award.

The Center of Excellence award by Benchmark Portal and the Purdue University Center for Customer-Driven Quality recognized CPH's customer service team as ranking in the top 10% of 20,000 nationwide call centers studied for efficiency and effectiveness.

"This achievement confirms the call center's ability to deliver service that is both efficient and effective," explained Jon Anton, director of benchmark research at Purdue University.

CPH's Customer Call Center, which has eight full-time employees, averages more than 98,000 calls annually. More than 95% of CPH customers gave their experience with the call center a perfect score for overall satisfaction.

"This recognition is a clear affirmation of (the customer service team's) dedication to our mission and vision," said CPH President and Chief Executive Officer Bruce Kintz. "We exist to strengthen and support the ministry of congregations; excellence in service at all levels is essential in pursuing that mission."

The publishing arm of the Lutheran Church-Missouri Synod, the not-for-profit CPH offers more than 8,000 products for use in congregations, schools and homes.

• Prev
• Next