Christian Retailing

Retailers 'get feet wet' with digital options Print Email
Written by Eric Tiansay   
Thursday, 05 August 2010 09:36 AM America/New_York

Emphasis on electronic publishing, social media 'just enough' for stores

 

Christian bookstore representatives were brought up to speed on technology as the convention had a significant emphasis on digital publishing, social media and visual entertainment.

Besides several workshops that spotlighted the importance of using social media, the show offered a session that featured a panel of industry leaders and digital experts to discuss the future of the Christian retail store in terms of today's increasingly digital environment.

Amster_DavidDavid Amster, chief innovation officer of the digital media company Integra Interactive who led the "Drill Down: Digital Solutions" workshop, told Christian Retailing that the emphasis on digital technology was "warranted, but the information presented must be practical for the independent retailer."

"If the top 300 independent retailers cannot reasonably implement it, it is not useful to the CBA channel," he said.

Marcie Chamness, owner of Trinity Christian Gifts & Books in Richmond, Ind., believed "there was just enough" focus on digital technology at ICRS.

"A lot of the bookstores are owned by older people," she said. "Not that that's bad or good, but most do not have the techie experience. I still feel that most people want to see and feel the books. The younger generation are the technology geeks, but they are not coming into the bookstores.

"Hence, that's where the techie stuff comes in," Chamness added. "Unfortunately, we are losing that type of business. So what they did was get our feet wet with that information."

Integra Interactive launched and promoted several offerings at the convention for its myMEDIA BurnBar in-store burning systems, including personalized mix playlists, Books 2-Go audiobook visual merchandising and its new Lifestyle Gift CD programs.

Amster said a select group of stores has agreed to test the Lifestyle Gift CD program this fall.

"The customer selects a card and then scans the card on the BurnBar Touchpoint kiosk," he said. "The customer can then select the songs they want and put a personalized message of up to 100 characters on the front. The card's artwork is the CD cover art. Initially, we have created cards for more than a dozen categories with multiple cover art images for each category."

In his educational session, Amster noted that digital music sales was projected to comprise 50% of all music sales this year. Regarding digital technology, Amster said that "you can do nothing and absolutely be left behind.

"We are no longer on the bleeding edge of digital technology about the use of digital media kiosks," he said. "We are at the point where people know about them and are asking for them."

A completely new department within the store is emerging called the digital media center, he said, "which makes extensive use of visual merchandising to present 'fake' representations of products for shoppers to pick up and view, and then have them created on demand.

"A key component to this emphasis is capitalizing on the strong trend of personalization."

Rich Hauhuth—director of online sales & marketing for Innovative, a leader in providing Web sites to retailers—said the company promoted several new offerings at the show, including resources for retailers to interface their Signature Websites with their Facebook and Twitter social-networking accounts.

Elsewhere, Bookstore Manager celebrated its 20th anniversary at ICRS. Founded in 1990, Bookstore Manager offers technology solutions including inventory control, point of sale (P.O.S.) and customer kiosks for Christian retail stores.

 
News Beat CR August 2010 Print Email
Written by Production   
Thursday, 05 August 2010 09:34 AM America/New_York

HamasSigningAn immigration judge June 30 dismissed the deportation case against Mosab Hassan Yousef, the son of a Hamas founder, who had become a spy for Israel. The author of Son of Hamas (Tyndale House Publishers), Yousef spoke at ICRS while under threat of being deported. Yousef, 32, received a standing ovation there and also had a long line for his book signing at the Tyndale booth the following day. The judge's ruling in San Diego came after the federal government decided that Yousef was not a terrorist threat. The Department of Homeland Security initially denied Yousef's asylum request in February 2009. No explanation was given by the government attorney for the abrupt change in position.

 

icrs_sundayVBSStandard Publishing announced the theme for its 2011 Vacation Bible School (VBS), officially introducing Inside Out & Upside Down on Main Street: Where Jesus Makes a Difference Every Day! Each day of the new VBS, children will learn a parable that teaches an important quality of the Christian life. Standard Publishing introduced the VBS curriculum at its Sneak Peak Product Party, which offered retailers and their families a taste of foods from the Gateway City.

 

Apparel maker Kerusso announced the winner of its Live For Him/Compassion International mission trip at its 3:16 floor event that drew more than 150 retailers. The winner was Calvary Church Bookstore of Fort Lauderdale, Fla., which sold the most Live For Him product in the last 12 months. Two store employees will join Kerusso President and CEO Vic Kennett and Compassion in the Dominican Republic this December.

 

Bridge-Logos Foundation announced the winner of a unique giveaway. As winner, Peggy Knudsen of The Word Shoppe in Mt. Pleasant, Iowa, was given two choices and picked $1,000 worth of product instead of having Bridge-Logos Executive Vice President of Marketing Steve Becker work for two days at her store.

 
New study editions push print back into sharper focus Print Email
Written by Staff   
Thursday, 05 August 2010 09:26 AM America/New_York

Popular ESV expands selection, Nelson announces lifetime guarantee, new NIV sees interest

TyndaleHouse

 

After a couple of ICRSes dominated by attention given to successful audio editions, print Bibles grabbed the limelight, with strong interest in three forthcoming study editions.

Leading the promotional charge with major signage was B&H Publishing Group's HCSB Study Bible, due out in October. Spending $100,000 on research, the publisher developed a study Bible that comes in at under 2,100 pages to make it more convenient for carrying.

In addition, it gives at least half of most pages to the biblical text, in response to concerns that God's Word be emphasized, said Jedidiah Coppenger, HCSB brand manager. Prices will range from $49.99 for hardcover to $150 for black premium cowhide.

While the HCSB had the highest profile on the show floor, Crossway's The MacArthur Study Bible in the ESV (English Standard Version) raised its visibility elsewhere—featuring on convention hotel room key cards. "Since the ESV came out, we've had people asking us for the MacArthur," said James Kinnard, Crossway's director of marketing.

Releasing in August, the ESV edition joins the MacArthur Bible in the New American Standard Bible and New International Version translations, with some small changes to the original 1997 notes to account for differences in the translation of some key words.

Tyndale House Publishers did not have new content for its Life Application Study Bible, but was promoting special personal-size, anniversary editions, due out this fall in the New International Version (NIV) and the New Living Translation.

At Moody Publishers, Director of Sales Steve Gemeiner reported an "outstanding" response to the forthcoming February 2011 release of the publisher's Ryrie Study Bible in the ESV. "It gives us a chance to ride the shirttails of the ESV a little bit since it has seen such popular acceptance," he said.

For Zondervan, there was strong interest in next year's release of the updated New International Version, with show staff handing out a leaflet explaining the revision process. "Everyone was very enthusiastic and are anxious to have the product on shelves," said Verne Kenney, executive vice president of sales.

Though Thomas Nelson's only exhibit-hall presence was with its bargain books division, Senior Vice President and Bibles Group Publisher Gary Davidson was at ICRS to introduce retail representatives to the publisher's new quality pledge.

From Aug. 1, every Nelson Bible is being guaranteed for life against manufacturing defects, with fresh packaging promoting the offer of a free replacement that includes information on how purchasers or recipients can go online to register their edition.

The pledge is part of a three-pronged Nelson Bible campaign that includes a celebration next year of the 400th anniversary of the King James Version and a long-term partnership with World Vision. The aim is to raise more than $100,000 for the organization through March 2012 from Christian retail channel sales.

"Most of the time a Bible purchase is a major personal commitment," Davidson said. "Many are given as heirlooms, so we felt that this guarantee was a way for us to make a strong statement."

Davidson said that while some other publishers' high-end Bibles carried similar lifetime guarantees, he believed that Nelson's move was the first time that all of a publisher's Bibles—including children's and regardless of binding—are covered.

Nelson's award-winning audio project The Word of Promise Audio Bible, was debuted by the Danteck Group on its Now Bible mobile device. Releasing this month for $189.99, the edition offers read-along text synched with the audio presentation, which includes The Passion of The Christ actor Jim Caviezel voicing Jesus.

David C. Cook reported enthusiasm for the September arrival of The Action Bible, a 752-page updating of the publisher's successful Picture Bible by former Marvel Comics and DC Comics artist Sergio Cariello.

 
New products for young market segment draw strong interest Print Email
Written by Eric Tiansay   
Thursday, 05 August 2010 09:21 AM America/New_York

Some of the items introduced at the show 'might have legs' to be best-sellers, says leading children's market expert

NewDayDist

 

Despite the continuing downturn in the economy, distributors and game companies at the show reported strong sales and interest in new children's products and toys.

Joanna Price, director of marketing and promotions for New Day Christian Distributors, said the company "did very well."

"Children's products and Willow Tree were the two biggest product items that we sold," she said. "The interest was greater this year from new stores that weren't our customers before. I believe our sales from children's products will be better than last year. We had more offerings this year."

Price noted that the company had good sales and interest from Snap Caps, the interchangeable bottle cap necklace created by 13-year-old Maddie Bradshaw who met retailers at New Day's booth. New Day also brought in Lego executive Joe Ottelagano to discuss New Day's expanded line of Lego products at the convention, which included Duplo blocks. Additionally, New Day introduced a Playskool nativity set.

"We had people stop by for the new Legos," Price said. "(Ottelagano) was able to explain why Lego was up 30% last year in a down economy. … We were very pleased with the show. We didn't have time to slow down. From the floor open to the time it shut down, we were busy."

Creation By Design was pleased with the reception for its new products, company officials said. Founded last year by Steven Kaye, the company offers Bible-based trading cards, featuring 3-D, computer-generated artwork. Creation By Design rolled out more than 50 new products, including a second series of collectible trading cards; BibleStrike, a card-based strategy game; T-shirts; posters; artwork; and giftware.

Larry Carpenter—who recently stepped down as president of Standard Publishing and now consults for Creation By Design—said the company "had a real good show with lots of interest in the products."

Rob Anderson, president of Cactus Game Design, said his company released four plush toys, Bible Taboo and The Disciples: Redemption Card Set—which were "well received."

"My sense is that stores added our new items to their show orders because they could see, feel and hear them," he said. "The face-to-face meetings and ability to actually handle the toys and play the new games continues to be an important reason for us all to gather at ICRS. ... Overall, our sales were pretty good."

Besides Playskool, other new game lines and children's products introduced at the show have the potential to be best-sellers in the Christian retail channel, according to leading children's market consultant and author Mary Manz Simon.

Simon—who again hosted the popular Children's Product Trends event—singled out Tommy Nelson's Printoons, an art and activity kit for children ages 5 and older featuring characters created with fingerprints. Simon also praised David C. Cook's The Action Bible, based on the best-selling Picture Bible and illustrated by well-known Brazilian-American artist Sergio Cariello—who has done work for Marvel Comics.

"This is the first time in two to three years that the new children's products might have legs," Simon said.

She urged a large group of retailers during her session to get more hands-on toys and games to capitalize on a trend and boost sales for their children's department.

"Play is coming back for a number of reasons," said Simon, whose latest children's book, My Basket of Blessings, was released by Standard Publishing at the convention. "Michelle Obama has made physical activity a centerpiece in her 'Let's Move' campaign against childhood obesity. Even the White House has a swing set.

"Children live in a test culture," she added. "Childhood stress is on the increase. Parent encouragement of play might be considered part of the backlash against the accountability era in schools."

Lisa Farrar, manager of The Crossing bookstore in Chesterfield, Mo., who attended Simon's session, said the play trend was "an eye opener." "We haven't really carried any (toys and games)," she said. "We've stocked books and videos for children, but we'll definitely start carrying play products."

Besides hands-on play, Simon also discussed other societal trends, including coping with the economy. "Families, still financially stretched, are tired of pinching pennies. 'Frugality fatigue' means parents want to get out of town and enjoy life, but are very budget conscious," she said. "They are looking for mobility in play things and books that are easy to pack, good quality—not consumable, so they'll last—and will keep kids happy during travel."

Several companies released new toys and games as well as children's product lines at ICRS. Leading apparel company Kerusso debuted its "Righteous Racers," a collection of eight die-cast cars similar to Hot Wheels, but "covered with clever, faith-affirming content," company officials said.

Alphabet Alley unveiled its first character-based line of books and toys for the toddler and preschool market. "Bible Train Adventures," which includes board books, puzzles and matching games, features conductor Nichodemus—who leads young children on adventures through the Bible with the help of the Bible Train.

Meanwhile, Talicor debuted two new games, Chapter & Verse and Faith & Redemption. In Chapter & Verse, archaeologist Dr. S seeks help to decipher and uncover secret words, while sifting through ancient tiles and linking them to gain clues to a message. Faith & Redemption involves players who gain followers throughout their journey from the Garden of Eden to Judgment Day.

Enesco and its Gund and Gregg Gift divisions released nearly 60 VeggieTales plush toys and gifts at ICRS.

Elsewhere, Friends and Heroes Productions made available for the first time to the Christian retail channel in North America an international-version DVD of Series 2 and 3 of its multi-award-winning animated Bible series. Each 25-minute episode of the series—which features both 2-D and 3-D animation—follows the adventures of 14-year-olds Macky and Portia, weaving in stories from the Old and New Testaments.

Following the end of its partnership with Tyndale House Publishers last year, the U.K.-based company launched Friends and Heroes LLC in Greenville, Texas, to distribute the 39-episode set—released in 2007 and is now available in 10 languages.

DaySpring released 14 new Really Woolly baby products, including the Trusting in the Shepherd DVD.

 
National campaigns aim to boost traffic Print Email
Written by Staff   
Thursday, 05 August 2010 09:18 AM America/New_York

Plans detailed for Christian Store Day and latest CBA exclusive

Christian-Store-Day-LogoRetailers got to hear more details of two Christian store campaigns, previously announced, intended to help boost traffic.

CBA leaders and partner representatives laid out plans for Christian Store Day and the latest Christian retail channel exclusive.

A benefit CD to raise money for relief work in Haiti and a series of special offers and giveaways will be among the highlights of the premiere Christian Store Day on Oct. 23.

"We hope that there will be a carnival atmosphere, a reason to celebrate," said Bob Elder, executive vice president and COO of marketing agency Propeller Consulting, which has been working with CBA and suppliers supporting the effort. They include EMI CMG Distribution, Provident-Integrity Distribution, Word Distribution, Thomas Nelson, Tyndale House Publishers and Zondervan.

With a tagline of "celebrate faith and community," Christian Store Day aims to enthuse existing Christian retail consumers, draw former customers and attract new shoppers with specials, prizes and author and artist appearances, similar to the Record Store Days that have promoted independent music stores.

The $5 Haiti compilation CD will see royalties divided between Compassion International, Samaritan's Purse and World Vision.

Stores will be asked to pay a nominal fee, yet to be determined, to be part of the program and will be included in a listing of participating locations at the event Web site, www.christianstoreday.com. Elder said that the chains and marketing groups had expressed interest in participating, too.

Following a series of channel exclusives with Tyndale House Publishers, CBA has joined with Baker Publishing Group for the next, aiming to help stores reach out to young mothers and also connect with local churches.

The fall initiative will center on an exclusive edition of Shelly Radic's Momology: A Mom's Guide to Shaping Great Kids (Revell), which Baker co-published with MOPS (Mothers of Preschoolers) International where Radic is interim CEO.

Featuring a bonus chapter from author and psychologist Kevin Leman, the book will be made available to stores in cases of 20 that can be folded into display pieces, and sold for $9.99 each—down from the usual $13.99 price. Each copy also includes a free first-time membership to MOPS International.

 
Mood up and sales steady for 61st summer show Print Email
Written by Eric Tiansay   
Thursday, 05 August 2010 09:15 AM America/New_York

CBA convention's smaller footprint seen as an 'advantage' for retailers, distributors and suppliers

ConventioneersAn upbeat mood and positive sales reports were common feedback from retailers, distributors, marketing groups and suppliers regarding CBA's 61st convention.

Lorraine Valk, co-owner of Banner Books Parable Christian Store of St. Joseph in St. Joseph, Mich., said she was "encouraged and blessed."

"In talking with many people, I got the overall feeling that they were extremely pleased with the event and that they viewed the smaller show footprint as an advantage," said Valk, whose store won CBA's top honor for retailing excellence and was recognized for its marketing efforts. "There was more emphasis on content and value than on trying to build the fanciest booth with the biggest wow factor.

"Overall, there was a camaraderie and compassion for one another, including an open dialogue of sharing ideas and visions for the future," she added.

STL Distribution North America President Glenn Bailey liked the venue at the America's Center because "it was the right size for the show."

"An awful lot of venues are just too big for us," he said. "This was very appropriately sized. More stores could drive in because of the location. The traffic in our booth Monday was incredible. … The other two (days) were more at the level of what we had anticipated."

Bailey said that the company had signed up some new accounts. STL clients who had taken space in the outer booths in St. Louis were already booking their spaces for next year, he said.

Whitaker House-Anchor Distributors Sales and Marketing Manager Karen Keisler said its booth was "very busy."

"I didn't think we had a good location," said Keisler, noting that more than 300 rolling tote bags were given away to retailers with qualifying orders. "It's turned out well. We've been busy from the start."

Among publishers absent this year were WaterBrook Multnomah Publishing Group and NavPress, who joined Thomas Nelson—having also skipped the show in Denver and Orlando, Fla., the past two years.

"It did feel like there were fewer people in attendance than in past years, but we enjoyed great meetings with our customers and valued partners, and always appreciate the face time that ICRS offers," said Verne Kenney, Zondervan's executive vice president of sales. "It's always good to come together as an industry and learn from one another.

"In general, it feels that, as an industry, we've weathered the tough times," he added. "While there are fewer retailers, those who remain are fully committed and excited about their business, as are we. We always evaluate the show at the end of the year and make a decision about the upcoming year, and continue to be strong supporters of (CBA)."

Howard Books Vice President and Publisher Jonathan Merkh said the Simon & Schuster imprint had "a token booth," but did most of the company's business in a hospitality suite.

"We are trying to evaluate our strategy with erasers to the show," he said. "We obviously want to support CBA, but we also want to be wise with our resources, so we are trying to determine what is the value of advertising versus booth space.

"It's challenging," Merkh added. "We don't want to be invisible like some publishers are."

Munce Group President Kirk Blank said ICRS was "always beneficial" because of the appointments he could make with suppliers.

"We were disappointed in the amount of retailers who attended," he said. "The vendors we spoke with noted that sales/orders were down from last year's event in Denver. Many exhibitors mentioned to us that booth traffic was also down—even with the shortened schedule of ending a day earlier and at 3 p.m."

Blank noted that most vendors, including the CBA booth, began to break down their exhibits at lunchtime on the show's last day.

"While there were simply not enough retailers at the show to justify the costs of exhibiting, we do benefit from the interaction with the small amount of retailers who attended and also the supplier partners we were able to meet with," he said.

Jason Anzalone, Kerusso's marketing director, said the convention was "still the premier event for pulling together the entire Christian product industry."

ICRS "is still one of our best venues for connecting face to face with our customers," he said. "It's crucial as part of our customer relations, sales and marketing."

Brenda Harrison, co-owner of Lighthouse Christian Bookstore in Bedford, Ind., said she and her husband, Keith, "loved going to the big show with lots of vendors to see."

"We spent all most all of our time on the exhibit floor," he said. "The retailers I talked to really enjoyed ICRS this year."

 
'Mission-driven' show finds new level Print Email
Written by Staff   
Thursday, 05 August 2010 09:10 AM America/New_York

Attendance flat, mood up for resized CBA summer convention

The first CBA trade show under new leadership ended with a sense of satisfaction from organizers and many attendees.

Occupying the smallest floor space in recent years, the resized International Christian Retail Show (ICRS) at the America's Center in St. Louis, June 27-30, saw total attendance of 4,647, 2% down on the 4,744 in Denver.

But professional attendance—representing active buyers—was 1,593, almost level with last year's 1,605, while international visitors numbered 371, a rise of 4.5% on Denver's 354. Exhibitors for 2010 totaled 322, compared to 299 a year ago. Details of how many stores were represented at the show were not available at press time.

Riskey_CurtisThe audited numbers released last month were slightly down on initial end-of-show figures that had reported a small upswing, but CBA Executive Director Curtis Riskey was still pleased.

The results were particularly good when considered in the light of the average 16% drop in attendance reported across other retail trade shows, he said.

"Even though total numbers are down compared to a few years ago, it is apparent that the people attending are serious about their show investment and work hard to create a return," he said.

Riskey's positive view was shared by many in St. Louis for the four-day event, which saw a significant focus on digital publishing, social media and visual entertainment in the program.

For veteran retailer Steve Potratz, whose Parable marketing and franchise organization marked its 25th anniversary in St. Louis, it was "the most mission-driven show I have been at." He said: "This show is going very much back to what CBA is all about."

Harvest House President Bob Hawkins Jr., said that he was pleased with the event, where the company had forgone its usual hospitality suite to bring all its business onto the show floor.

"This is where there's a lot of synergy that takes place," he said. "Even though it's sometimes distracting, it's better to meet people at the booth."

While many exhibitors trimmed back their display space and promotional efforts at ICRS—with one leading publisher choosing not to host an A-list author for a St. Louis new-release signing in case he was disappointed by the turnout—FaithWords went the opposite direction, hosting a top-name authors' reception featuring Charles Swindoll, David Jeremiah, Ted Dekker and others.

Other big draws at ICRS included former Hamas member Mosab Hassan Yousef, author of Son of Hamas (Tyndale House Publishers), whose appearance at the opening Pacesetter event—where he got a standing ovation—and at a subsequent book signing had not been advertised in advance due to security concerns.

Anderson-LifetimeAAwardICRS attendees also rose to their feet to applaud Bill Anderson, when he arrived to receive a Lifetime Achievement Award from the trade association he served for more than 30 years.

The president and CEO of CBA for 24 years, Anderson was presented with the honor at the event's opening Pacesetter event by Chairman-elect George Thomsen who said that Anderson had been "a true champion for Christian retail and Christian retailers."

Thomsen and Riskey read tributes from several industry leaders, including Ed Leonard, president of Daywind Records and chairman of the Gospel Music Association board, who described Anderson as "a statesman for Christian retail."

Receiving the award, Anderson said that it had been an honor to serve, and he reminded those present that "we have a high and holy calling, and we have been given a sacred trust."

Now consulting CEOs and associations, Anderson said that as an industry of one book, the Bible, everything that was published and all products should align fully with Scripture "or we have no business handling it. Because we are here to do the King's business, we have no business altering His message."

Looking ahead, Riskey said that CBA was looking at ways to continue to reshape ICRS, including being open to further talks with other industry groups about some sort of collaborative program and also to considering the idea of adding a consumer aspect to the show.

"We are committed to making this show as valuable as possible," he said. "We are open to any new ideas and new ways. I see ICRS as a large tent, under which others can come together and we can build more synergy."

ICRS 2011 is set for Atlanta, July 10-13.

 
Market leader 'reinvigorated' to serve Christian market Print Email
Written by Staff   
Thursday, 05 August 2010 09:02 AM America/New_York

Some cash-conscious stores turn more to wholesalers as retailers reduce their inventory

SpringArbor-unveiledAn anniversary and a rebirth put the focus on Anchor Distributors and Spring Arbor, the oldest and largest wholesalers, respectively.

Anchor's booth signage highlighted that the company founded the same year as sister-publisher Whitaker House was marking its 40th anniversary, but more attention went a few aisles away where Spring Arbor was turning over a new leaf.

The Christian market division of Ingram unveiled a new logo as it rolled out "reinvigorated" services to the Christian retail market.

The new look features a single green leaf alongside the name, replacing the former triangular tree that formed part of the initials SA.

Skip Prichard, president and CEO of Ingram Content Group (ICG), said that the revised logo "symbolizes our renewal and our recommitment to the Christian market as the relevant and reliable category leader."

Among the changes introduced to stores were an expanded inventory to include more family-friendly films, music, Bible covers and communion ware.

The initiatives have followed a broader restructuring of ICG that also aims to make Christian products more easily available to other channels, too. Prichard said that the move reflected shifts in the market in recent years and meant that product from the general market also could, where appropriate, be offered more readily to Christian retailers, to whom SA remained as committed as it had always been.

With its "re-invigoration" of its Christian channel services, SA was not following the line that the market was shrinking, he said. "When you say the market has shifted but it is still there, it allows you to bring resources to the market that otherwise might not have been warranted," he told Christian Retailing.

Though the reorganized company would look to provide Christian content to other channels that wanted it, Christian retailers remained "the primary place in the community where Christians can gather to find their content," he said.

"They are the purveyors and selectors of great content, and you are never going to have a large secular bookstore that can match their passion and expertise in Christian content, but that does not mean you should think therefore they shouldn't carry any Bibles in that store," added Prichard, who said that he shared a personal passion for the Christian products world.

"For Christian retailers, to have the ability to remain relevant is their biggest challenge, and any way we can help participate in making them more relevant, we are delighted to enter into those discussions," he said.

Anchor Vice President Bob Whitaker Jr. said that his company was "very excited" to have agreed on a distribution deal with gift supplier P. Graham Dunn, expanding its range of non-book items that also includes Messianic products and church supplies.

Whitaker said that sales had "stayed level" for the past several years in part because of the broader inventory and also as a result of stores reducing their inventory and replenishing more from distributors rather than ordering direct from suppliers. In addition, he said, the company was handling fulfillment for 40 publishers who had outsourced warehousing and shipping to cut costs.

Without a birthday to mark, STL Distribution President Glenn Bailey jokingly claimed the allegiance of host city's sporting teams—who bear the initials STL—as his company's promotion for the week.

More seriously, he observed the gradual move of stores from "the 'stack them high and let them fly' mentality" to tighter control of inventory. Retailers were realizing that they have to pay attention to cash flow, he said. In addition, "tough economic times should mean that they care more about freight and the number of orders they are placing. ... All these things work in our favor."

That trend, along with an expanded inventory made possible by STL Distribution's move last fall into a larger warehouse, meant that the company had remained "roughly flat" despite the tough economy. Growing areas of business were serving stores' online sales needs and the church bookstore market, where STL Distribution had reached nearly 1,000 accounts.

"We are the company most committed to having what Christian retailers sell," he said. Meanwhile, overseas business was up from 1% to 7%, Bailey added, in part because of the opportunity to provide services in the wake of the collapse of longtime national distributors in Canada and the U.K.