Turning out ‘enthusiastic and passionate' frontliners |
Written by Christine D. Johnson | |
Wednesday, 30 June 2010 01:36 PM America/New_York | |
Approximately 50 conventioneers received tips and pointers yesterday on how to train their store staff in customer-service disciplines. "How do you bring value to your customers, community and neighborhood through the ministry of your store?" CBA Business Development Director Eric Grimm asked the crowd during the "Differentiate Your Store with Knowledgeable Frontliners" workshop. Grimm shared that there are four types of retailers in the market: frugal, accomplished, enthusiast and passionate. He added that Christian retailers fall under the enthusiast and passionate categories because of their ability to sell products that transform lives and communities. |
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